A serious roof leak led Stephen Duncan to search for a new roofing solution—and his experience with Gator Metal Roofing exceeded his expectations.
After being away from home for 11 days, Stephen and his family returned to discover a significant roof leak that had caused damage inside the house, including the walls and ceiling.
They knew they needed to address the problem quickly, so they contacted several roofing companies before deciding to call Gator Metal Roofing.
Why Stephen Chose Gator
🛡️ Lifetime Warranty One of the first things that caught Stephen’s attention was Gator’s lifetime warranty.
📞 A Real Person Answered the Phone After calling several other roofing companies and reaching voicemail or waiting for callbacks, Stephen says Gator answered his call and immediately explained the process.
🏠 Detailed Product Explanation A Gator representative came to the home, showed Stephen the roofing product and explained how the system worked and how the components fit together.
💰 Significant Price Difference Stephen says he received another local roofing estimate that was almost $15,000 higher than Gator’s initial quote.
🔨 Professional Installation Stephen describes his installer, Jose Martinez, as punctual, professional, detail-oriented, and highly skilled. He says the installation was carefully measured and completed with great craftsmanship.
🧹 Thorough Cleanup The installation team cleaned up after the work, picked up metal pieces from the yard, and even used a magnet to help make sure the area was clean.
💳 Simple Financing Stephen also describes the financing process as quick and easy, taking approximately 15 minutes to complete online.
Customer Service Made the Difference
For Stephen, one of the biggest advantages was customer service. He says he consistently reached a real person when contacting Gator instead of an answering service or voicemail.
He was also impressed by the quality and sturdiness of the metal roofing materials and the professionalism of everyone involved—from the sales representative to the installation crew and delivery team.
By the end of the project, Stephen says he was extremely happy with the installation and would 100% recommend Gator Metal Roofing to others.
He even began recommending Gator to people in his local community after neighbors noticed the roofing work and asked about it.
Need a New Roof?
If you’re dealing with an aging roof, leaks, or considering replacing your current roofing system, get a professional estimate and compare your options.
Contact Gator Metal Roofing today for your FREE estimate.
Timestamps
00:00 Why Stephen Needed a New Roof
00:33 Why He Chose Gator Metal Roofing
01:06 Product Explanation & Installation Process
01:37 Comparing Roofing Quotes: Nearly $15K Difference
02:21 Installation, Craftsmanship & Weather Delay
02:58 Cleanup & Attention to Detail
03:30 Financing & Overall Affordability
04:05 Why Customer Service Stood Out
04:40 Metal Roof Quality & Materials
06:07 Why Stephen Recommends Gator 100%
📞 Contact Gator Metal Roofing
📍 Location: 140 Spaceway Ct. #125, Garner, NC, United States
📞 Call Now: 866-615-1106
📧 Email: info@gatormetalroofing.com
🌐 Website: https://www.gatormetalroofing.com
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Dealing with a roof leak or ready for a long-term roofing upgrade? Contact Gator Metal Roofing today for your FREE estimate and see why homeowners recommend Gator.
Introduction
Hi, I’m Steven Duncan.
We had our roof put on this past Friday.
The Issue
We were gone on some family business for 11 days and we came home to find out that we had a leak in our roof while we were gone that intruded into the interior of our house and into the walls and caused significant damage there in the walls and the ceiling of the house.
So we decided at that point that, of course, the first thing to do was to stop the leak and remedy that problem.
Why Steven Chose Gator
And we looked around at several different companies and decided to give Gator a call simply because one, I saw their advertising said lifetime warranty.
Secondly, they actually answered the phone. I called four or five different places that leave a message, we’ll call you back.
And no, I’ve still to this day haven’t gotten phone calls back from some of those folks.
But Gator, they answered the phone.
They explained to me the process and I said, “Well, sure, let’s get this thing started.
Let’s come out and talk with us.”
And Ethan came out and showed us the different products or the product that he had.
I was impressed with the fact that he was able to show us that stuff in a model form and explain to us in detail how it all happened, how it all went together and how it worked.
So from the time we made the phone call, the initial phone call to the time the installation was done, I’ve been very transparent, very easy to deal with.
Gator Saved Steven $15,000
I did get an estimate from a local roofer here in the area and it was almost $15,000 more than what Gator had initially quoted us.
And I thought that was absolutely crazy.
In fact, I told him, “Thank you for your time. Now you can leave.”
The Installation
I am so happy with the installation.
Jose Martinez was my installer.
He was here on time every single time.
He told me he would be here at eight o’clock in the morning.
He was here at eight o’clock in the morning.
They worked Friday, Saturday, Sunday, and about four hours Monday to finish the job.
He never complained.
The metal got here the day before he showed up to do the job.
Gator called me, said that the metal was coming.
It showed up that day just like they said.
The very next day Jose came in, he said, “I want to start your roof.”
But unfortunately we had some really bad weather coming in and we both agreed that that day was not the day to start it.
So we opted for that next day, which was the Friday.
And he was here on time.
Him and his wife Lily, great team, great, great craftsmanship, absolutely professional.
Knew what he was doing.
Never one time did I see him half tail do anything.
He did it properly, he measured properly, did a great job.
Post Installation
I’m extremely happy with the installation.
They picked up, they cleaned up every time after they finished.
They cleaned up my yard.
They picked up every piece of metal.
They even took a magnet and went around and I can’t say enough good things about them.
They did a fantastic job.
Financing His New Metal Roof
We opted to go with the financing through the company that Ethan recommended.
That was simple, easy.
It was a 15 minute process maybe.
He did everything right here from his phone online and it was wham bam and we were done.
It was so simple.
It was crazy.
It was just so easy.
I would say it’s extremely affordable considering that your roof is one of your major…
Well, it is a major component of your house.
Without the roof, you don’t have a house and it’s the backbone.
It’s what takes the brunt of the weather.
So you’ve got to keep it in good shape.
And unfortunately our previous roofer was not as professional and detail oriented and trustworthy as I have seen with this company so far.
What Was The Selling Point?
I would say the selling point is definitely the customer service.
I never called Gator and got an answering service or a voicemail or a text message.
I always got a person to answer the phone, which to me in this day and time means a whole lot.
Secondly, the product. I was impressed with the product.
From the time that Ethan showed us the quality of the metal, I was impressed.
It was a lot sturdier than what was on our old roof was a little bit thinner metal and the way they put everything together, the materials.
I was very impressed with the company and overall, even the young man that brought the stuff out here on the delivery truck, great guy, very polite, very customer oriented.
The whole company is.
I think that they do a fantastic job.
Would Steven Recommend Gator
I would absolutely 100% recommend Gator.
In fact, I took some pictures during the installation.
I posted on Facebook, told them that the roof was only halfway done.
And I said, “I’m tickled to death. I’m super happy with my roof so far. Great job.”
Me personally, I’m the president of our local community watch here in this part of the Columbus County, and I’ve talked to several people there already that have come by and saw the work going on, wanted to know what I was doing.
They asked about the roofing, said, “Man, I need a good roofer.”
Yes, I would recommend.








